Costanera by Sazón

Excellent place, excellent food but if you’re going to eat outside be prepare to fight with the bees and flies.

Excellent experience at Palmanera Vía Night Club & Oyster Bar. Everything we tried was delicious, but what truly made the experience special was the service. I especially want to highlight Alondra behind the bar; she was very attentive, friendly, and on top of every detail. That kind of service makes all the difference and definitely makes you want to come back. Great atmosphere, great food, and excellent service. Highly recommended. We'll be back.

Unfortunately, we had a disappointing experience at this restaurant. It started raining while we were there, so we went into a room/covered area to avoid getting wet. After we were there, we were asked to leave the room, even though the weather was bad. What made the situation worse was the way the woman who approached us handled it. Her attitude came across as rude and unwelcoming, and the way she spoke to us made us feel uncomfortable rather than like valued customers. I understand that restaurants have rules and that certain areas may be reserved, but there are respectful and professional ways to communicate that to customers. The way the situation was handled left a very bad impression and unfortunately overshadowed our experience. As someone who works as a Customer Experience Manager, I pay close attention to how customers are treated and how situations like this are handled. I understand that not every customer request can be accommodated, but the way a message is delivered makes a significant difference. In this case, the lack of empathy and professionalism was particularly disappointing. This one of the issues in the Island, we are way too behind in Customer Experience!