Trane Puerto Rico

We purchased brand new Trane AC units for our home less than two years ago, expecting reliability and support from a premium brand. Instead, we’ve been left without air conditioning and completely abandoned as customers. One of the units now requires routine maintenance, and Trane is refusing to sell the necessary parts. The reason given? An internal legal issue between Trane and Home Depot — an issue that has absolutely nothing to do with us as customers, yet we’re the ones being punished. Despite owning very expensive units that are nowhere near end of life, Trane has made it clear they would rather leave homeowners without AC than take responsibility or offer a solution. There is no workaround, no escalation path, no temporary support - just a refusal to help. This is beyond poor customer service; it’s disregard for customers who trusted this brand and invested thousands of dollars. If you buy Trane, understand this clearly: once they have your money, you’re on your own. If something breaks and it’s inconvenient for them, they simply won’t help. We are now stuck with costly equipment that can’t be maintained, through no fault of our own, and during a time when AC is not optional — it’s essential. Save yourself the frustration, stress, and wasted money. Choose a company that stands behind its products and its customers. Trane does neither.