Appliance & Refrigeration Services, Inc.

People, be very careful with this business. They charged $90 for a diagnosis, and the technician who arrived was incredibly irresponsible and unprofessional. The diagnosis took only 7 minutes, and they said they would call back with the cost of parts and repair. I called today to check the status, and the young girl who answered was arrogant and had no customer service skills. They claim they don't work on Kenmore refrigerators or parts for them. They are unprofessional and have no sense of urgency. Unfortunately, their service is shameful, and I hope they improve. Thanks for your poor service, and I hope you enjoy the $90 that ultimately seems like salt and water because it was so poorly earned.

Terrible service. The experience was extremely unpleasant, from the way the employees and managers treated me to the attitude of the owner, Mr. Sotomayor. Lack of professionalism, poor customer service, and zero interest in resolving issues. I definitely wouldn't recommend it. I hope they can improve because they're losing customers.