Ponce Plaza Hotel and Casino

The good: The room we were given was large and clean, the hotel is renovated, and the staff was friendly. The hotel is centrally located and has a casino, a small pool, and a coffee shop. What another reviewer mentioned is absolutely true: The Wi-Fi doesn't work well, and the room phone was broken. You can hear people talking and walking in the hallway (it's not a big problem). Breakfast isn't a buffet, but it was tasty, although if you want a larger coffee or plant-based milk, you have to pay extra. Parking costs $11.50. The rooms are in a separate building. On one side, you have a view of the parking lot, and on the other, a view of the street and the illuminated castle on the mountain. The most annoying thing is that you can't adjust or turn off the air conditioning. (The maximum temperature is 72°F - 22°C).

The hotel was renovated and rooms are decent. Great location. Now with plenty of parking. I think it's a bit overpriced.

My sister and I just come from visiting PR and stayed in this hotel. The staff were very friendly and helpful. The restaurant’s food was delicious and prices were reasonable. We enjoyed eating the breakfast because it was freshly made, and portions were perfect. We also loved drinking their coffee, and everyone was friendly too. In our room we had some issues with the AC, and with the cleaning, but was addressed quickly. My only complaint is that the shower was not cleaned well.