Surfing Puerto Rico

Amazing surf lesson with Kali! Highly recommend

Awesome surf lessons for beginners! Had a great time even with the rainy weather (island life!). Got some good explanations about the whole thing and solid advice on how to tackle getting up for the first time. Managed to stand for several waves which was so fun! Will definitely book more classes :)

I accidentally booked a surf lesson for the wrong day late at night after the business had closed. As soon as I realized, I called multiple times that night and again early the next morning to cancel before the lesson. I was told that because it was within their 48-hour window, I wasn’t eligible for a refund, and the reschedule they offered didn’t work for me. In a later conversation, they acknowledged having a waitlist for that time slot. Since I reached out before they reopened, they had the earliest chance to offer that spot to someone else. I understand cancellation policies, but I believe that there’s room for reasonable judgment here. I tried to resolve it directly and respectfully, but we couldn’t find a fair solution. I know mix-ups happen and small businesses have to protect their time. I was hoping for a little flexibility here, given the timing and the waitlist. I’m sharing this just so future customers know what to expect. I hope the shop considers a more accommodating approach in cases like this.