WindMar Home

Abuse, Irresponsibility, and Unresolved Property Damage! Call to the FTC, DACO, and the Ombudsman Rating: ⭐ (1 star) Review: The way Winmar Home is treating its customers, especially elderly people who have always been kind and reliable, is outrageous and shameful. It is unacceptable that they act with complete impunity, causing direct damage to customers' property and then hiding, not answering calls, and calculating everything solely with absurd and cold numbers. They commit abuses, causing serious harm through terrible communication and absolute irresponsibility, and when it comes time to respond, they completely wash their hands of the matter while continuing to collect the monthly payment on time. This is blatant theft and unacceptable financial abuse. Given this lack of respect and business ethics, we urgently and formally call upon the Office of the Ombudsman, the Federal Trade Commission (FTC), and the Department of Consumer Affairs (DACO) in Puerto Rico to intervene immediately in this pattern of abuse, investigate these violations, and implement a real solution that protects the affected consumers. Enough is enough! Given the company's refusal to take responsibility and resolve the damages caused, we will promote a unanimous strike: for three consecutive months, we urge all Winmar Home customers to withhold their monthly payments until management assumes its responsibility, takes responsibility, and fairly resolves all outstanding claims. Citizens' rights and money must be respected!

⚠️ VERY BAD EXPERIENCE WITH WINDMAR HOME ⚠️ On Sunday, August 30, 2026, the electricity to my home went out, something that shouldn't be happening since I have a solar panel system. Upon checking the system, I noticed it indicated a battery failure. I immediately contacted Windmar Home customer service. After waiting a long time to be assisted, I was informed that I had to contact them via text message through an automated system. Today, September 4, 2026, five days have passed and no one has contacted me to explain what happened, assess the problem, or even schedule a technical visit. My experience has been completely disappointing. When it comes to selling the system, everything is excellent. But when it comes to responding and providing customer service, the story is entirely different. If you are considering installing a Windmar Home system, I recommend you think very carefully and investigate other alternatives. In my experience, the after-sales service has been terrible, and I do not recommend this company. A customer shouldn't have to beg for assistance when there's a problem with a system they paid for and that's supposed to work properly. 📢 Specific request to Windmar Home: I request that a technician contact me as soon as possible, conduct an evaluation of the system and the reported battery failure, and schedule a technical visit to repair the problem and restore the system to working order. I ALSO REQUEST CLEAR INFORMATION ON THE CAUSE OF THE FAILURE, THE SOLUTION THAT WILL BE IMPLEMENTED, AND WHEN THE REPAIR WILL BE COMPLETED. I AM NOT ASKING FOR A FAVOR. I AM REQUESTING THE SERVICE AND SUPPORT THAT ARE ENTITLED TO A SYSTEM I PURCHASED AND AM PAYING FOR. WINDMARK HOME: THE BEST AT SELLING; A HUGE DISAPPOINTMENT AT RESPONDING WHEN THERE IS A PROBLEM.

Terrible customer service. After completing the roof work, they left a pipe open, causing water to leak into my house every time it rained. The most concerning aspect was that the water was dripping near the circuit breakers, posing a potential safety risk. We have tried contacting the company for several days to address and resolve the issue, but we have received neither a response nor a suitable solution. Unfortunately, the experience has been very disappointing. I expected better service and, above all, greater accountability for a situation that could pose a risk to home safety. For this reason, I do not recommend this company.